Cancellation Policy

Modus Luxury Services requires a 3 hour cancellation prior to schedule pick up on sedans, and SUVs to avoid a cancellation charge for reservations in the Continental United States.

Sprinter, passenger, luggage/cargo vans, mini coaches, motor coaches, limo/party buses and specialty vehicles require 24 hour cancellation prior to schedule pick up to avoid a cancellation charge.

For special events & holidays (including but not limited to professional or collegiate sporting events and award shows) extended minimums may apply which require as much as twenty four hours (24) notice to cancel without penalty. There is a 48 hour notice for all cancellations outside of North America including but not limited to Australia, Europe, Far East and Central & South America reservations. Late cancellations and no shows are charged at the respective minimums or flat rate transfer rate. Cancellation numbers need to be noted by the client in the event of a discrepancy. The client is responsible to ask for a cancellation number when an order is cancelled. If the client does not have a cancellation number, the client will be billed and will be responsible for the charges.